Frequently Asked Questions


Do I need physiotherapy?

If you have a condition and are unsure as to whether you would benefit from physiotherapy assessment, feel welcome to call the clinic and obtain advice. A list of commonly treated disorders can be found by navigating from the top of the page under common conditions.

What is a specialist musculoskeletal physiotherapist and do I need an initial extended specialist consultation?

A specialist musculoskeletal physiotherapist has completed a Masters degree and then a fellowship training program, with successful examination results recognising clinical expert status as assessed by other specialist clinicians. Emphasis is placed upon the assessment and management of persistent, more complex presentations.

A long initial consultation is recommended for second opinions, disorders which have persisted beyond 3 months without significant improvement and dizziness disorders, as generally these problems have greater complexity. A long consultation enables all aspects of these problems to be considered and managed to ensure the quickest path to recovery with the least amount of intervention.

Do I need a referral?

Referral from a medical practitioner is not necessary to obtain physiotherapy services as a private patient, but is required for Workcover, Transport Accident Commission and Veteran’s affairs claims.

What should I expect from my first visit?

A detailed history of your problem will be taken before a thorough assessment is performed. Your diagnosis, why the problem has occurred and why it may be persisting will then be discussed, along with any need (or not) for further investigations such as x-rays.

Treatment options will then be discussed, including self management strategies which along with “hands on” treatment will be individualised to the presenting complaint. Expected recovery time and preventative strategies for the future will also be covered as part of the treatment process.

How should I dress?

Please dress in a manner that you are comfortable to expose your legs if you have a lower limb problem- you are welcome to bring some shorts to change into in the clinic. Exposure is also required for the examination of shoulder and spinal disorders.

Is Parking Available?

There is plenty of free parking behind the clinic and in adjacent streets.

Can the clinic be accessed by public transport?

The clinic is easily accessible via bus routes 409 and 472

What are your payment facilities?

Payment is required on the day of consultation and we accept major credit cards.

HICAPS facilities are available which enable your health fund to be billed directly. You will need to bring in your health insurance card.

Higher fees apply for specialist physiotherapist and extended consultations- please contact the clinic for further details.

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